Terms and Conditions

Turborail Kft. General Sales Terms
Turborail Kft.
1203 Budapest, Török Flóris str. 19. fszt/2.
TAX number: HU24723121
Company reg. number: 01 09 178980

Orders
Orders shall be rated as accepted only upon our approval, which can be given either tacitly, by filling the order, or explicitly, through a written confirmation. The goods offered, ready for shipment or delivery, are always to be construed as "subject to the period of validity and availability in stock". If the goods ordered are not collected, we shall have the right to request either the execution or the termination of the contract; in the latter case, the buyer shall pay a penalty corresponding to 20% of the amount due for the goods ordered.

Prices
The prices listed on our website are valid at the time of viewing. However, we reserve the right to change prices without prior notice due to sudden fluctuations in raw material prices, production costs, origin costs, or exchange rates for products we distribute and/or import. At all events, the prices given or communicated may undergo variations without warning due to sudden variations in the prices of raw materials, production costs, costs at the origin or, where the products we market and/or import are concerned, sudden variations in the exchange rate of our currency. 

Shipment and packaging
The buyer shall be solely responsible for the costs of packaging and shipping, except when waived as part of a promotion. For details and conditions of any such promotion, please refer to the terms and conditions of that specific promotion.

Global payment rules
The payment details must include the invoice number or proforma-invoice number (in case of prepayment). 

Late payment charges
Failure to comply with the payment terms specified on the invoice is a sufficient condition for placement in arrears without further notice. Accordingly, the late payment period shall be deemed to elapse from the day after the due date agreed upon to the time the amount due actually becomes available to us. A late payment interest charge will be applied to all outstanding balances. The interest rate will be an annual rate of 8 percentage points above the respective European Central Bank base interest rate, subject to a minimum recouprnent of 20.00 Euro as administrative expenses. 

Delivery
The terms of delivery are not mandatory and shall be construed as indicative. If any accidental or force majeure events occur we reserve the right to cancel the orders either fully or partly, without the buyer being entitled to seeking any reimbursement for damages. Machine failures, outages or restrictions in the supply of electric power or gas, delays or insufficient capacity of railroad cars or other means of transport, as well as any other accidental event for which our company is not responsible shall be construed as fortuitous or force majeure events. 

Shipment
All goods travel at the buyer's risk, any liability on our part being ruled out, even in the case of delivery free at destination or at the station of arrival. The buyer is responsible for verifying the conditions of the packages before collecting them, expressing the appropriate reservations to the persons responsible in the event of any differences in weight or any damage being observed. Insurance coverage shall be at the expenses of the buyer and shall be requested expressly in the order. If a buyer fails to specify the desired shipment modalities, we shall act of our own initiative in the best interest of the buyer, without, however, assuming any responsibility for the rates applied and the transport route selected. 

Complaints and returns
No complaints shall be accepted after three days of receipt of the goods. If the goods have been ordered regularly, no returns shall be accepted for any reason whatsoever without our prior written authorisation. Returns caused by incorrect customer orders, shall be accepted within fifteen calendar days from the date of delivery. Customers shall pay whole shipping costs. 20% of the value of the purchased goods will be charged in case the customer decides to return them, subject to a minimum recouprnent of 10.00 Euro as reimbursement for commercial, administrative and repackaging expenses. We will not accept a request to return goods for an incorrect order after 15 days from the date of delivery. No penalty shall apply in the event of returned goods due to catalogue errors for which the seller is responsible. We cannot accept returns of spare parts that have already been installed or complete turbo that have already been fitted to the engine. To ensure a smooth return process, please return all spare parts in their original packaging, including any certificates or accessories that were included with the purchase from our company.

Warranty
Our products are one year guaranteed from the invoice date against manufacturing defects, but in any case our liability is limited to free replacement of the parts that we produce and/or market, provided that such parts have not been altered, tampered with or used in an improper manner, In case of unavailability of the same parts for replacement, warranty shall be limited to refund the whole price paid by customer for purchasing them. No liability shall be accepted under any circumstances for any consequences and/or damage arising from the goods supplied, including, but not limited to. labour costs for assembly and/or disassembly processes, sorting costs, costs incurred for the purchase of complementary parts, downtime costs. The technical data, performances, weights and dimensions specified in the catalogues are merely indicative and approximate, and are subject to changes without warning. For materials not of our production, the warranty is granted with all the limitations as may be imposed by our suppliers. For the purpose of the warranty, all goods which requires replacing shall be returns. In absence of return, warranty will be not applied.

To ensure your warranty remains valid, please note the following customer responsibilities:
•    Qualified Installation: The warranty applies only to parts installed on vehicles or systems recommended by the manufacturer and completed by qualified personnel. You assume full responsibility for the installation work.
•    Proper Use: The warranty is void if the parts are installed incorrectly, used improperly, tampered with, or used for a vehicle type not recommended by the manufacturer.
•    Technical Equipment: To ensure proper calibration and repair of the vehicle/system for which the parts were purchased, you must have the necessary technical equipment (e.g., turbo flow bench).

Customer Restrictions
Our company is serving only legal entities with an EU VAT number. 

Guarantee exceptions
The following scenarios will void your warranty coverage:

• Improper Installation: The warranty does not apply if the product is installed incorrectly. Installation must be performed by a qualified technician with the necessary professional equipment.
• External Causes: Malfunctions caused by external factors such as water, oil impurities, unclean systems, poor maintenance of the injection circuit, improper lubricants, etc. are not covered under warranty.
• Improper Maintenance: Routine maintenance and overhauls not performed according to the vehicle manufacturer's recommended intervals or deadlines will void the warranty.
• Replacement Parts: Not replacing vehicle manufacturer's recommended components and/or accessories for the purchased spare part or turbocharger will also void the warranty.

By using our services and purchase our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, which may be updated by us at any time without prior notice to you.

Effective Date: 01/05/2024